STORE POLICY

CUSTOMER CARE
  • TO PROCESS A RETURN

    Please email info@transparencycandles.com or give us a call at 440-785-0518 Monday - Friday from 8 am to 4 pm, EST. We ask that you have your order number ready. Please reference your emailed Transparency Candles order confirmation to locate this. Product returned to Transparency Candles without prior authorization is subject to a 25% restocking fee. If the reason for your return is not the result of a Transparency Candles error, the cost of the return shipping will be your responsibility. In this instance, we recommend using a tracked service.

  • SALE ITEMS 

       

       All sale products are final sale and are not eligible for returns.

  • DAMAGES

    If upon arrival, any part or all of your order is damaged, please email info@transparencycandles.com  within 14 days and include your order number and a picture of the damage. Our customer service staff will be in contact with you shortly to facilitate our claims process. 

    Please note: Once the product is removed from its protective packaging, we cannot be responsible for any further damage due to improper handling.

  • FOR FURTHER QUESTIONS

    Please email info@transparencycandles.com or give us a call at 440-785-0518 Monday - Friday from 8 am to 4 pm, MST.

PRIVACY & SAFETY
  • PURPOSE OF THIS PRIVACY POLICY

    Your privacy is important to Transparency Candles. We have prepared this privacy statement to describe to you Transparency Candles practices for collecting and using personal information when you visit this website and any websites owned or operated by Rosy Rings (collectively, the “Site”), including what type of information is collected, how the information is used, with whom the information is shared, and how the information is protected. It also describes certain choices you may have regarding use, access, and correction of your personal information. 

  • WHAT THIS PRIVACY POLICY DOES NOT APPLY TO

    The Site may contain links to other websites. Transparency Candles is not responsible for the privacy practices or the content of those other websites. We maintain presences on social media platforms, including Facebook, Twitter, Instagram, and Pinterest. Any information, communications, or materials you submit to us through such a social media platform is done at your own risk without any expectation of privacy and the privacy practices of those social media platforms will control.

  • CHANGES TO THIS STATEMENT

    If we make any material changes to this statement, we will notify you by means of a notice on this Site or by an email (sent to the email address specified in your account) prior to the change becoming effective. Where we are required by applicable data protection laws, we will also seek your consent to any material changes that affect how we use your personal information. We encourage you to periodically review this page for the latest information on our privacy practices.

  • TYPES OF INFORMATION WE COLLECT ABOUT YOU + HOW WE USE IT

    As you use the Site, we collect information about you and the services you use. The data we collect from you fall into two different categories: (1) information you give us; and (2) information we collect from you automatically. 

    Information You Give Us. Although we do not require you to submit information to us while simply visiting the Site; we do require you to submit personal data to us in certain situations and, in the preceding twelve (12) months, we have collected several types of information from and about users of the Site, as described below. 

    • Signing up for an Account. 
    If you register with us on the Site, we may ask for your name and email address to create an account on our Site. We may use the profile you create to identify you when you use our online services, to track your orders and purchasing history and to communicate with you about your account and this privacy statement.

    • Contacting Us. 
    If you contact us via email for any reason, we will collect any content included in the email, in order to respond to you or otherwise address your feedback or message.

    • Posting in a Public Space.
    If you post in a public space, such as a blog or discussion forum or in product reviews, on our Site, we may collect any information you post to make the information available to the public. Please note that any information you post in any public forum can be seen, disclosed to, or collected by third parties and may be used by others in ways we cannot control or predict.

    • Subscribing to Marketing Communications.
    If you subscribe to receive marketing communications or newsletters, we may ask for your name and email address to provide you with these marketing opportunities.

    • Purchasing Products on our Site.
    If you decide to purchase any products on our Site, we and our third-party merchants and agents may collect your name, address, zip code, telephone number and other information necessary to process your transaction. 

     

PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL -Venmo

- Offline Payments